Support
If something is not working the way you expect, write to us at support@gethousefolio.com. A person reads it, and answers.
What to include
With these we can usually sort it out in one round:
- what you did, and what happened instead,
- where — the iPhone app or the website,
- if you saw an error message, the code next to it,
- on iPhone, the version number: Settings → App → Version.
Screenshots help. Never put a password in the email — we do not need it, and we cannot read it back.
Common questions
I forgot my password. Use “Forgot password?” on the sign-in page. If you signed up in the app with Apple or Google, the same link lets you set a password for signing in on the web.
What does it cost? Housefolio is in a free pilot: while it lasts every feature is free, and the app contains no purchases. We will give notice before the pilot ends. The plans and prices after the pilot are on the Pricing page.
My contractor did not get the work-sheet request. Ask them to check the spam folder. You can also share the link yourself — it can be copied from the log entry menu.
Who can see my data? Nobody but you, by default. What you share (a contractor link, the public history page, a dossier) is something you switch on, and can switch off. The details are in the privacy policy.
Deleting your account and data
In the app: Settings → Delete account and all data. The same is on the Settings page on the web. Deletion is permanent and covers the photos and invoices you uploaded. If you want to keep a copy first, the dossier PDF and the cost CSV can be downloaded.